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First steps

If the inSync Client is already installed on your device, the inSync Client icon will appear

in the system tray, the menu bar or as a shortcut icon on your desktop

If the icon is not displayed, you can install the inSync Client on your device with these three simple steps:

  1. Refer to the inSync client invitation email for your account details and the download link for Druva inSync.
  2. Install the inSync Client.
  3. Activate the inSync client.

Start the inSync Client

  • On a Windows device: Click the inSync Client icon

It's located on the system tray or as a shortcut icon on your desktop.

  • On a Mac device: Click the inSync Client icon

It's in the menu bar or on the launchpad.

Getting to know the inSync client interface


View your Druva inSync account details


This is your registered email address with your Druva inSync username. With this email address, InSync registers the device and the cloud app accounts for backup.

Druva inSync password

Here you can set a new password. Note that if you use an SSO or AD / LDAP password to log in, you cannot change your password.

Data protection definition for your Druva inSync data

You can allow or prevent administrators from accessing your backed up data or your inSync Share data. If authorized, administrators can do the following:

  • Recover data for you.
  • View and download your backed up data.
  • View and download your inSync Share data.

To define your preferences for data protection, activate or deactivate the checkbox "Allow admins to view / download my backup and share data" in the tab "My Account". For more information, see Controlling the privacy of your backed up data.

Linked devices

The number of devices associated with your account.

Current device

The name of the current device with which you are using the inSync Client.

Usage summary

This section provides information about the storage space you are using.

    • Backup data: The actual amount of data that was backed up from all of your data sources. Data sources include linked devices and cloud app accounts.
    • Quota Usage: The maximum amount of space that has been allocated to you.
    • Share data: The amount of data that you have shared with inSync Share. This information is only displayed if inSync Share is activated.
    • Quota Allocated: The total amount of data that you can share with inSync Share. This information is only displayed if inSync Share is activated.

To back up and restore your data

Let's take a look at the main tasks that you can do in the tab Backup & Restore can do.

Add files and folders to backup

By default, Druva inSync backs up files and folders configured by your administrator. You can find these files and folders under Backup content Show. You cannot remove or modify these files and folders from the backup cycle, but you can add additional files, folders, or an entire drive to the backup.

Configure files and folders for backup:

  1. Click the tab Backup & Restore on Add folder.
  2. Navigate to the location of the file and select the files and folders you want.
  3. click on Backupto back up the selected files and folders instantly.

The selected files and folders are in the Backup content displayed.

For details, see Manage Files to Back Up.

Manual backup

Druva inSync backs up files on your device at regular intervals. You can, however, by clicking the button Backup on the tab Backup & Restore, perform a manual backup at any time.

Recover or download your data

With the restore function you can restore or download the data backed up by Druva inSync to a new or existing device. Druva inSync backs up your data and keeps it as snapshots. A snapshot is created every time Druva inSync performs a successful backup on your device. During the restore process, Druva inSync displays your configured devices and cloud app accounts along with all available snapshots.


To restore data on your device:

  1. Click the tab Backup & Restore on Restore. A new window will appear with the details of each of your data sources and the Druva inSync snapshots.
  2. Select under in the left pane Devices the data source for which you want to restore data. The snapshots for this data source are displayed.
  3. Find and select under Snapshots the snapshot from which you want to restore the data. Snapshots are displayed in the format MM DD YYYY hh: mm (e.g. Nov 01 2017 12:30).
  4. In the right pane, find and select the file / folder that you want to restore.
  5. Select the file / folder and click on Restore.

For details, see Restoring and Downloading Backed Up Data.

Configure inSync client settings

You can only view or modify the inSync client settings if your administrator has configured this for you.

Update backup interval

By default, Druva inSync automatically backs up data on your device at an interval set by your administrator. To change the automatic backup plan, move the slider Backup interval on your preferred setting.

Druva recommends setting the Backup interval to an optimal value to ensure that your important data is regularly backed up and the risk of data loss is minimized.

Management of the bandwidth used by Druva inSync

Druva inSync uses your available internet bandwidth to back up or restore data on your device. You can define the percentage of the bandwidth that Druva inSync should use. This will ensure that the applications on your device have enough available network bandwidth. Setting a lower bandwidth can lead to longer backup cycles.

Move the slider to set the network bandwidth used by Druva inSync Bandwidth Usage on your preferred setting.

When you start a backup or restore activity, Druva inSync automatically calculates the bandwidth usage based on the available bandwidth. For more details and information, see Update Network Bandwidth.

Assign CPU priority for the inSync client

use this CPU Priority-Slider, to control the CPU performance for your inSync client. Note that a higher CPU priority can affect the performance of other applications on your device, while a lower CPU priority can increase the time required for the backup.

For details, see Update CPU Priority.

Definition of the stopping time and the failure window

You can pause an ongoing backup activity at any time or pause backups for a specified period of time.

        • Pause Duration: Select the length of time you want Druva inSync to hold backups. By default, this is four hours. After the selected pause time has elapsed, Druva inSync will automatically continue the backup process.
        • Pause backup if laptop battery is below: Check this box and click the percentage level of the battery at which Druva inSync needs to pause the backup process.
        • Blackout window: To prevent Druva inSync from backing up data for a certain period of time, select the check box Blackout window and choose the time range from the drop-down list.

Block inSync client activity on a specific network

You can block backups on networks that contain your data card, personal mobile hotspots, or WiFi devices to minimize data usage and costs. Druva inSync activity can only be blocked in networks that have a subnet mask of at least 24 bits.

  1. Click the tab Settings on Network. In the area Select a network to opt out a list of up to five networks that were last used for backup is displayed.
  2. Select the desired network and click on Disable backup on this network out.

Synchronize and share your data