I think Cell Excel crashes on closing
PowerPoint or Excel crashes when started by double-clicking a file.
If PowerPoint or Excel crashes every time you try to open a particular file, you have encountered a previously unknown problem. Please first find out if the problem is too without activated think-cell occurs:
- Deactivate think-cell in PowerPoint:
PowerPoint → Insert → think-cell → More → Deactivate think-cell
- Close PowerPoint and Excel.
- Open the affected file.
Should be the problem exclusively occur when think-cell is activated, we would like to ask you to solve the problem to send us the relevant presentation.
- Contact our support team by email and attach the file that has the problem to your email.
- If you are not sure which guidelines apply in your company to the transfer of files to think-cell, please contact your IT support.
After think-cell has been deactivated, you can reload and edit the file that caused the crash. You can temporarily not use the think-cell add-in for this file. However, we usually provide an update within a few days.
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