Ethical issues with what about Bob

  • what about without the end of the weekend?

    “No end of the weekend” is an optional package with which you can surf unlimited in Austria from saturday 0:00 to sunday 23:59 for just € 3.90.

  • with which tariffs can i use "without the end of the weekend"?

    “No end of the weekend” can be combined with all bob voice tariffs.

  • how long is the commitment to the booked package?

    “No end of the weekend” has no commitment. the package “deactivates” itself at the end of the booked weekend (sunday 23:59).

  • how can i cancel the package?

    you don't have to cancel the package. the package “deactivates” itself at the weekend (sunday 23:59).

  • at what speed can i use "without an end to the weekend"?

    the internet speed depends on your tariff. the packet has no influence on your bandwidth.

  • How will I be informed about the booking?

    We will inform you of a successful booking by SMS.

  • can I also use the package in the EU?

    yes, you can also use 2gb in the EU.

  • how do i order "without the end of the weekend"?

    you can easily order online without the end of the weekend.

  • can I also use "without the end of the weekend" as a prepaid customer?

    no, the package can only be combined with a voice tariff with a contract.

  • can i book the package retrospectively?

    no, the package is only valid from the time of booking and is active for the coming or current weekend.

  • who can I invite to vitamin bob?

    all your friends, acquaintances, colleagues and relatives who are not yet bob customers.

  • how many friends can i recommend bob to others?

    your 5 best friends! for each successful registration, you and your referred friend receive 10 euros as an invoice credit.

  • when will the 10 euro be credited to me?

    after successful registration, you will receive 10 euros on your bill within 60 days.

  • how can i redeem my invitation code?

    it is best to redeem your personal invitation code directly in the mein bob app. or log into the my bob area and then go to vitamin bob.

  • where can i find my invitation code?

    in the my bob app you can find all generated invitation codes at a glance.
    Danger the invitation code is only valid for 30 days!

  • what happens if i haven't activated my code after 30 days?

    the invitation code is only valid for 30 days. then unfortunately it expires. so it's best to activate it directly.

  • does the promotion also apply to my tariff?

    vitamin bob applies to all tariffs except minibob.

  • Can I take unused data volume with me into the following month?

    If you registered your bob, simbob, x-trabob or HUAWEI-NIGHT-SPECIAL tariff after November 15, 2018, you can take your unused data volume with you to the next month.

  • how much data volume can i take with me?

    Your unused data volume expires at the end of the following month. this means that you can have a maximum of twice the amount of data included in the tariff.

  • how long is the volume of data I have taken with me valid?

    you can only use the data volume you have taken with you in the following month. after that it expires.

  • What happens to the data volume I have taken with me if I switch to a different tariff?

    if you change your tariff, the gigabytes you have taken with you will expire. if your new tariff supports take-away data, you can of course collect new gigabytes again.

  • Can I also use the data I have taken with me in the EU?

    no, the data volume taken with you is only valid in austria.

  • where can i see how much data volume i have taken with me into the next month?

    Your current data volume is displayed in the mein bob app. the data you have taken with you are already included.

  • why is my transferred data volume not displayed?

    After the start of your new billing period, it takes about 3 to 4 days for the data volume you have taken with you to be booked.

  • how does taking the number to bob work?

    after ordering and activating a bob contract rate, you can take your old phone number with you to bob. please get the NÜV information from your existing operator and port directly online.

  • which prerequisites have to be fulfilled?

    you need an active bob contract rate for which you want to take your old phone number with you. the old number must also be active at the time of porting. If you should use a prepaid card tariff with the old operator, please make sure that enough credit is available.

  • how much does porting to bob cost me?

    Your old operator will charge you a porter fee in accordance with your remuneration regulations.

  • where can I get the NÜV information?

    in every shop of your existing operator. alternatively, you can also contact the customer service of your existing operator via hotline, e-mail or fax. The existing operator can collect a fee for the exhibition, which you can find in your existing fee regulations.

    if you want the nüv information for your bob number, just download the mein bob app, there you can conveniently request your bob nüv and it will be sent to you by email.

  • what is a NÜV information?

    the number transfer ordinance, or NÜV for short, provides you with detailed information on the costs that arise when you change provider and take your phone number with you. With the help of the NÜV information, you can calculate whether a change of provider is really worthwhile. 1 euro per phone number is charged for the NÜV information. if you take your phone number with you to bob, the costs will be credited to one of your next bills.

  • can i port to bob prepaid card?

    Unfortunately, it is currently not possible to take your number with you at a bob prepaid card tariff.

  • how long will it take for my phone number to be transferred to bob?

    As soon as we have received your porter order, it will take about 4-6 days for your number to be transferred to bob.

  • will my old contract be automatically terminated when I port it?

    Carrying out a number to a new network provider does not automatically mean termination. If you port your number away from an operator, you will get a replacement number there. to end the contract, send your old provider a cancellation.

  • How can I check the current balance of my bob prepaid card?

    Simply type the key sequence * 101 # into your mobile phone and press the button to establish the connection. you will immediately see your credit balance on the display.

  • How can I top up my bob prepaid cards?

    you can top up your balance via online banking, credit card, paybox, ATM or cash card. details can be found here.

  • How can I top up my bob broadband prepaid cards?

    you can top up your credit via online banking, credit card, paybox or cash card. details can be found here.

  • when do i have to register my sim card?

    the new telecommunications law (TKG 2003) requires that prepaid sim cards are registered from 01.01.2019 before they are activated. if you already have an active prepaid sim card, you must register it by September 1st, 2019 at the latest. otherwise you cannot top up any more credit.

  • where can i register my sim card?

    You can register from January 1st, 2019 in all post offices, in the A1 shops, in specialist shops and online. To register, you need a photo ID (e.g. passport or driver's license) and your puk.

  • I have an active prepaid card, do I have to register it as well?

    Yes. If you already have an active prepaid SIM card, you must register it by September 1st, 2019 at the latest. otherwise you cannot top up any more credit.

  • how long does the activation take after registration?

    activation after registration usually only takes a few seconds.

  • can i give my registered sim card to someone else?

    yes, the new user has to transfer the registration to himself. you can transfer a prepaid sim card that has already been registered here online.

  • can i delete a registration?

    Please contact the bob service team on 0680 600 600.

  • can i register the prepaid card with a company?

    no, the SIM card can only be registered to a natural person.

  • how do i apply for a new bob sim card?

    you can apply for a new bob sim card online in my bob, by phone via the bob serviceline (0680 600 600) or in writing. The online card exchange costs 9.90 euros - for all other channels 14.90 euros. the SIM card will be sent to you by post and must be activated online or by calling the service line. with bob prepaid card you have to order your new SIM card by phone so that we can record your data.

  • where can I get a bob sim card in the right format?

    You can order a bob starter package in the appropriate SIM format (SIM, micro-SIM or nano-SIM) online or get it from selected retailers.

  • what is an eSIM?

    the eSIM (embedded SIM) is permanently installed in your mobile phone, tablet or smartwatch and replaces the physical SIM card.

  • How do I get to my eSIM?

    as a new customer: choose one of our sim only tariffs. During the ordering process, you can then choose whether you want a physical or eSIM. We will send you the eSIM as a QR code by post.

    as an existing customer: simply order a new exchange card and select eSIM.

  • How do I load the eSIM onto my mobile phone?

    We will send you an eSIM voucher by post. in this you will find a QR code which you can use to load the eSIM onto your mobile phone.

    to activate your eSIM you need an active internet connection.

    iPhone: open the "settings" ⇒ "mobile network" ⇒ "add mobile tariff". scan the QR code with your iPhone's camera and your eSIM profile will be downloaded automatically.

    Samsung: open the "settings" ⇒ "connections" ⇒ "SIM card management" ⇒ "add mobile tariff". scan the QR code with your cell phone's camera and your eSIM profile will be downloaded automatically.

    Huawei: open the "settings" ⇒ "SIM management" ⇒ "add eSIM". scan the QR code with the camera of your mobile phone and your eSIM profile will be downloaded automatically.

  • what should i do if my connection has been blocked?

    to have your connection reactivated, please call bob service on 0680 600 600. activation is free.

  • What can I do if I have entered the PUK incorrectly 10 times?

    you need a new bob SIM card. You can apply for a new bob SIM card by phone via the bob Serviceline (0680 600 600) or in writing. we have to charge you 14.90 euros for the SIM card exchange. the SIM card will be sent to you by post and must be activated online or by calling the service line. With bob prepaid card you have to order your new SIM card by phone so that we can record your data.

  • i already have a bob sim card and need a different SIM format.

    You can swap your bob SIM card for a micro or nano SIM card at any time, e.g. for your new tablet or smartphone. just order the bob exchange card! you can apply for it online in my bob, by phone via the bob serviceline (0680 600 600) or in writing. The online card exchange costs 9.90 euros - for all other channels 14.90 euros. the SIM card will be sent to you by post and must be activated online or by calling the service line. with bob prepaid card you have to order your new SIM card by phone so that we can record your data.

  • what is the PUK code?

    If you entered the PIN code incorrectly three times, your SIM card will be blocked. you can unlock it again with the PUK. the PUK code can be found on the SIM carrier or online in my bob. If the PUK code is entered incorrectly ten times, the SIM card cannot be used.