Speakers and dumpers how to deal with them

Dealing with frequent speakers effectively and sensitively

There are people who talk a lot but say little - certainly also among your colleagues and trainees. Sometimes dealing with such people is difficult, especially when it comes to young trainees who have to be treated with empathy. So be careful what words you choose when dealing with them.

Some trainees - as personable as they may be - just don't get to the point. You answer a short question for far too long without contributing directly to the matter. Or they even talk to you without asking, even though you actually don't have any time - the chatterboxes don't seem to notice that anyway. You should put a stop to such frequent speakers - for the following reasons:

  1. The trainee steals other people's time and does not seem to notice it at all. So you have to make this clear to him. The best way to do this is to ask them to put themselves in the shoes of their trainers and colleagues. Help him or her recognize whether a colleague has a lot or little time. Point out to them that the question, “Do you have a minute for me?” Is almost never redundant. If the trainee asks this question and his contact person does not have time, then in the worst case he will get a consoling answer and should therefore postpone his concern.
  2. In addition, the trainee harms himself. He gets the reputation of being a frequent speaker or a chatterbox, which colleagues often associate with bad qualities such as a lack of diligence, insufficient ability to concentrate or a tendency to gossip. Regardless of the occupation in which the trainee is being trained: Part of acquiring professional competence is to distinguish between what is important and what is unimportant and to divide up the time that is spent verbally on a matter accordingly. Help him!

 

And how specific can your help look like?

If you notice that a trainee always talks too much, then carefully point this out to him. It is best to do this when you are involved yourself. Example: You are in a hurry - and everyone should be able to see that. When you rush across the corridor, however, the trainee intercepts you because of a triviality and does not let you get rid of. Let yourself be held up a little, but in the end you have to let him stand. This is the best way to react:

  • If you have more time again - if possible on the same day - ask him for an interview.
  • Then have him describe how he felt about the situation. Most of the time he will come up with the aspect that is important to you.
  • If not: make him aware of it. Tell him specifically how he should have noticed that you are in a hurry.
  • Offer to be in such situations via e-mail or Whatsapp get in touch with you so that you can react later, when time permits. The vast majority of affairs can be handled in the best possible way.
  • Finally, point out that this situation has no further consequences (if that's true). This will make him feel good.
Author: Martin Glania