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Definition What is Unified Communications (UC)?
The world of work is characterized by fast pace and the eternal hunt for increased productivity. Perfect communication is necessary for this. Unified Communications (UC) brings together communication applications and thus enables cross-location discussions.
Companies on the topic
True to the quote from Paul Watzlawick “You can't not communicate”, communication is also indispensable in the corporate world. The increasing importance of home offices and mobile workplaces increases the demand and the need for unrestricted and cross-location communication.
In order to guarantee smooth processes, the merging of various communication services is crucial. Usually there are numerous isolated solutions in companies, the integration of which is not an easy undertaking. If entrepreneurs decide to implement it and the networks and hardware equipment meet the requirements, the first step has been taken and nothing stands in the way of establishing a UC or UCC solution. But what is a UC or a UCC solution?
Unified Communications (UC)
UC solutions are IP-based. This means that the traditional telephone line is superfluous because IP telephony works over the Internet. The much-discussed ISDN shutdown that Telekom is striving for is also in this context.
With Unified Communications (UC), communication services such as e-mail, telephony and web conferencing are bundled into one solution. Using a UC solution, it is possible to connect additional communication channels to an existing form of entertainment. This enables location-independent and easily scalable communication, which, however, depends on the performance of the network.
Solutions that fall under the designation Unified Communications & Collaboration (UCC) offer an additional expansion of communication options through communication tools. The collaboration tools include messaging services, voice and video telephony. The transition between UC and UCC is fluid, so some devices such as whiteboards can be viewed as additional communication channels or as communication tools.
Flexibility, scalability and satisfied employees
The advantages of a uniform communication solution are obvious. In addition to increasing employee productivity, flexibility, efficiency and agility in the company increase. It is also interesting that previous isolated solutions in companies do not become unusable with the subsequent use of a UC solution. Hardware that has already been purchased can in most cases be migrated to a UC solution and then managed centrally. However, not every provider of UC solutions offers the option of integrating hardware from all manufacturers. Companies should inquire here in advance. As the number of networked devices continues to rise, more and more companies are considering using a UC or a UCC solution.
Further advantages are:
- Manufacturer licenses cannot expire. Companies no longer have to worry about outdated hardware and always have the latest solution on site. This also means that there are no one-off high acquisition costs.
- The management of all communication channels is centralized, so there is easy scalability and high flexibility.
UCaaS - communication from the cloud
The cloud is playing an increasingly important role in UC and UCC solutions. With "Unified Communications as a Service" (UCaaS), for example, software updates can be easily and centrally integrated into existing business processes, which shortens response times in companies. This further saves costs and personnel expenses and supports cross-location work.
The spread of UC and UCC solutions continues to increase due to modern workplace concepts such as home office and WaaS (Workplace as a Service). Digitization, the increasing demand for mobility as a result, and the cloud also contribute to the increasing importance of centralized communication services. In the near future, the use of apps and language assistants as communication tools in the business environment is to start.
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